NattiHive Marketing – Terms of Service & Privacy Policy

Effective Date: [01/01/2025]
Last Updated: [03/01/2025]

Welcome to NattiHive Marketing! Your trust is important to us. This document outlines our Terms of Service and Privacy Policy, covering how we provide services and handle your personal information. By accessing our website or using our services, you agree to these terms.

Terms of Service

1. Overview

NattiHive Marketing (“Company,” “we,” “us,” or “our”) provides digital marketing services, including:

  • SEO (Search Engine Optimization)
  • Social Media Management
  • Content Marketing
  • Paid Advertising (PPC, Social Ads, Google Ads)
  • Email Marketing & Automation
  • Analytics & Reporting
  • Website Design & User Experience (UX/UI)
  • Reputation Management
  • Emerging Technologies & Trends (AI-driven marketing, automation tools, Web3, and digital innovations)

These terms govern your use of our services and website.

2. Services & Client Responsibilities

2.1 Service Scope

  • Our services are customized based on the agreed scope and outlined in a written proposal or contract.
  • Clients must provide necessary information, access, and materials to ensure timely service delivery.

2.2 Client Cooperation

  • Clients agree to respond promptly to requests and ensure that all provided materials comply with intellectual property laws.

3. Payments & Billing

3.1 Payment Terms

  • Services are billed based on the package pricing agreed upon before the project begins.
  • Payments must be made before service delivery or according to an agreed-upon scheduled payment plan, as outlined in the contract.

3.2 Refunds & Cancellations

  • Due to the nature of digital marketing services, all payments are final and non-refundable, unless stated otherwise in a written agreement.
  • Clients who wish to cancel services must provide written notice based on the type of service:
    • 7 Days Notice – For short-term or one-time services such as consultations, audits, or small projects.
    • 14 Days Notice – For ongoing services like social media management, SEO, and content marketing, allowing sufficient time to wrap up work.
    • 30 Days Notice – For retainer-based clients or long-term agreements, ensuring a smooth transition and final reporting.

4. Intellectual Property & Usage Rights

4.1 Ownership of Work

  • Final deliverables belong to the client after full payment has been received.
  • Drafts, templates, and proprietary marketing strategies remain the property of NattiHive Marketing.

4.2 Portfolio Use

  • We reserve the right to showcase completed work in our portfolio, case studies, and promotional materials, unless the client requests otherwise in writing.

5. Compliance with South Carolina Laws

5.1 Business Licensing

NattiHive Marketing operates in compliance with all applicable local, state, and federal regulations, including the requirement to maintain an active Charleston business license.

5.2 South Carolina Family Privacy Protection Act

We do not collect personal information from state agencies for commercial solicitation purposes, in compliance with South Carolina’s Family Privacy Protection Act of 2002.

6. Confidentiality & Data Protection

We respect your privacy and maintain strict confidentiality regarding all client information, strategies, and marketing data. See our Privacy Policy below for more details on data handling.

Privacy Policy

7. Information We Collect

We collect the following information to provide and improve our services:

  • Personal Information: Name, email, phone number, payment details, and business information.
  • Automatically Collected Data: IP address, browser type, pages visited (via cookies & analytics).

7.1 South Carolina Data Breach Notification Compliance

In the event of a data breach, we will notify affected individuals as required by South Carolina’s Data Breach Notification Law (Section 39-1-90).

8. How We Use Your Information

We use this data to:
✅ Provide and improve marketing services.
✅ Process payments and manage client accounts.
✅ Send marketing emails, newsletters, and promotions (only if you opt-in).
✅ Implement Emerging Technologies & Trends (AI-driven marketing, automation, data insights, Web3 tools).
✅ Comply with legal obligations.

9. Sharing Your Information

We do not sell or rent personal data. However, we may share it with:

  • Trusted service providers (payment processors, email marketing platforms).
  • Legal authorities (if required by law).
  • Business partners (only with your consent).

10. Security Measures

We protect your information using:

  • SSL encryption for secure data transfers.
  • Secure payment processing for transactions.
  • Restricted access to sensitive client information.

11. Cookie Policy

Our website uses cookies to improve user experience. You can disable cookies in your browser settings.

12. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your personal data.
  • Opt out of marketing communications.
  • Request deletion of your data (where applicable).

To exercise these rights, email [email protected].

13. Governing Law & Dispute Resolution

  • These Terms & Privacy Policy are governed by and construed in accordance with the laws of the State of South Carolina.
  • Any disputes will be resolved through mediation or arbitration before legal action.

14. Changes to This Agreement

We may update these Terms & Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions, contact us at:

NattiHive Marketing
📧 Email: [email protected]
🌐 Website: https://nattihivemarketing.com/contact/